Inquiry follow-up
One appropriate acknowledgment, an owner alert or callback task and bounded follow-up for an unbooked inquiry. Replies or bookings stop incompatible nudges.
CityApollo business services
Booking and customer follow-up, connected to your website.
A GHL-based customer system for local businesses: organize inquiries, manage one appointment or estimate journey, and request honest reviews after completed service.
A practical plan, built around your actual services.
Work with the CityApollo team.
One customer journey
Know what happens after the form.
A website form is only the beginning. Your team needs to know who asked, what they need and who is responsible for the response. We connect the agreed website inquiry to your business’s GHL customer workspace, appropriate acknowledgment and assigned staff task.
The next step can be a straightforward appointment, consultation, callback or estimate. We agree one primary journey rather than connecting unrelated automations with conflicting messages. Your staff remain responsible for conversations, exceptions and confirming completed work.
Booking and reminders
One supported appointment or estimate route, with confirmation, reminders and cancellation or rescheduling handling matched to that journey.
Completed-service reviews
Use the correct Google review destination after staff confirms that the service or job is complete. Review requests are neutral, with limited reminders and stop rules.
Useful automation needs clear rules
The right message. At the right stage.
A booked customer should not continue getting messages asking them to book. A cancellation needs different handling from a completed visit. A returning customer should not receive duplicate review requests simply because another record changed.
Before launch, the agreed paths need checks for duplicate submissions, replies, bookings, rescheduling, cancellation, no-shows, staff takeover and opt-outs. Customer permissions, sender identity and any necessary provider registration are verified for the actual business account.
A system your team can operate
Start with the handoff, not the tool list.
We agree who responds, which services can be booked, the relevant time zone and availability, and what staff action confirms actual completion. Those decisions determine the useful setup. A booking ending, an estimate taking place or a payment alone does not prove that the promised service was completed.
We provide an agreed handover and ongoing checks of the delivered website and system. Suitable migrations need a plan for existing appointments, customer permission records and payment dependencies. Specialist booking systems, memberships, class rosters and bespoke synchronization need a separate review.
Standard service-business package
$3,000 setup. $497 per month.
The standard package includes the website, CRM access, one primary inquiry and booking or estimate journey, appropriate follow-up and completed-service review requests, with hosting and ongoing system care.
- One business, one location and one primary customer journey
- Up to 35 useful original pages in an agreed initial sitemap
- Website hosting, organized inquiry capture, routine corrections, system checks and ongoing care
- Standard inbound voice reception and completed-service Google review requests
Agree the details first.
We confirm the page plan, services, staffing and launch milestones before work begins. Any phased page delivery has a written schedule.
Phone, messaging, email delivery and provider registration are included for the agreed setup. Domain registration and payment processing are separate. Standard inbound voice reception is included in the $497 monthly package. Complex migrations, commerce and custom integrations need a separate quote.
Before we begin
Questions worth asking.
Is this a separate software subscription on top of the $497 monthly service?
The standard offer includes the agreed GHL CRM access, hosting, routine website care and system checks. Phone, messages, email delivery and provider registration are included for the agreed setup. Optional services and expanded scope are quoted separately.
Can you connect a website I already have?
We review your website and current customer journey first. The standard system uses GHL for the offered inquiry and booking route. Existing-platform compatibility, migration work and custom integration requirements are confirmed before agreeing scope.
Will automation handle all customer conversations?
Your staff answer customers, make business decisions and confirm completed services. Configured acknowledgments, reminders and tasks support that work. Standardized inbound voice reception is included in the $497 package; call and voice-processing usage is included. Human staffing is not included.
When should Google review requests go out?
Only after your team confirms the actual service or job is complete. Requests use the correct business destination, ask for honest feedback and respect replies, opt-outs and the agreed reminder limits.
Find your next step
Choose the journey that fits.
Work with the CityApollo team
Make the follow-up easier to manage.
Show us where inquiries currently arrive and what happens next. We will recommend a focused plan with clear responsibilities and scope.
Practical customer workflows
AI implementation and phone reception for your city.
Explore approved phone answers, organized callbacks and compatible booking within the same Website & Care package. Delivery is remote, with testing and a staff handover. These are two service needs, not different pricing tiers.